Free shipping for orders in Singapore above SGD60 | Free Worldwide Shipping for orders above 300SGD

Important + Boring stuff


Shipping + Orders

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What form of payments do you accept?
Cards - Mastercard, American Express & VISA
Cryptocurrencies options available on Coinbase Commerce
Do you ship internationally?
Yes.
Do you offer free shipping?
Check the top banner for shipping costs! Could be free, could be expensive. Check out our promotions on our socials and do not miss our e-mail only exclusive codes! Sign up now! 
When will my order arrive? 
You should receive a tracking number when we have shipped out your orders successfully! Track this number and you should see your purchase coming your way soon :)
How do I cancel my order?
Drop us an email sales@cactusandglass.com with the subject "Cancel Order" along with your order number and we will process your cancellation within 24 hours.   
Returns + Refund

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Fear not! Simple drop us an email at sales@cactusandglass.com with the subject "Returns + Refunds" and we will get back to you ASAP.  
Products + Ingredients 

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Where do you source your ingredients?
We have checked our supply chain every step of the way to ensure that no souls are marginalized in the making of this skincare concoction.  
Are your products properly sanitized?  
Due to the recent pandemic, we have to ensure that our products are squeaky clean for all to use! We do a thorough wipe-down coupled with disinfectant spray before the products are filled. Before giving our products their new cardboard homes, they are wiped down once again to ensure its cleanliness. 
All of our workers handle products with rubber gloves, masks, and hairnet. They thought they were healthcare workers for a moment there. 
Are your products FDA approved?
Of course! 
Are your products cruelty - free?
Personally, we own rabbits and dogs and as with every pet owner, we will never ever support animal testing nor use it. 
When do your products expire?
We recommend to use the products within 3 months for optimal results. Store your products way from direct sunlight. If your products fade in color or smell off, please discontinue use and seek medical advice if you experience  side effects. 
I have sensitive skin. Are your products safe for me?
We have tested our products many times across different skin types and it has been truly effective so far without side effects. However, we understand that everyone has different skin and results may differ. If you experience discomfort, pain or other side effects, please cease use and consult a physician.
Are your products safe to use during pregnancy?
Great question - our products have not been tested by an independent agency for safe use during pregnancy yet. We are working on getting our products certified safe for use during pregnancy so stay tuned!
 Contact + Hotline

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I have questions about my order, who do I contact?
Drop us an email at sales@cactusandglass.com with your order number and we will get back to you within 48 hours.
I have questions about your products, who do I contact?
Drop us an email at sales@cactusandglass.com and we will get back to you within 48 hours.
I would like to be an ambassador for Cactus + Glass, how do I go about it?
Drop us an email at info@cactusandglass.com and let's get crackin'.
I have entered inaccurate information for my order or would like to change my order, who do I contact?
Drop us an email at sales@cactusandglass.com with your order number and we will get back to you within 48 hours.